Temrs & condition - Privacy policy

1. Acceptance of Terms

By accessing or using the Dashboard (hereinafter referred to as “the Platform”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please refrain from using the Platform.

2. Purpose

The Platform is designed to provide customers with a centralized tool to:

• Access shipment details.

• Request quotations.

• Track shipment status.

• Communicate with our sales and operations team.

• View attachments related to shipments.

• Analyze shipment and business data with our company.

3. Eligibility

Access to the Platform is restricted to authorized users with valid credentials provided by our company. By using the Platform, you confirm that you are:

• A customer of Mehr Logistics Holding or its subsidiaries.

• Using the Platform for legitimate business purposes related to our services.

4. User Responsibilities

When using the Platform, you agree to:

• Keep your login credentials confidential and not share them with unauthorized parties.

• Provide accurate and up-to-date information when interacting with the Platform.

• Use the Platform only for lawful purposes and in accordance with these Terms.

• Refrain from any activities that may disrupt or harm the Platform or its users.

• Not use the details, functionalities, or design of this Platform to create or develop a similar platform for your own use or for any third party.

• Acknowledge that all confirmations of rates, documents, or agreements made through the Platform are binding and will serve as formal agreements equivalent to a shipment contract.

5. Company Representation

• Each user represents a company registered on the Platform. All interactions and transactions conducted through the Platform are deemed as binding agreements between Mehr Logistics Holding and the represented company.

• This Platform functions as a contractual interface for each user/company, and all associated activities are legally binding.

6. Data Privacy

We value your privacy. By using the Platform, you agree to the collection and use of your data as outlined in our Privacy Policy. Your data will be used solely to provide and enhance the services offered through the Platform.

7. Intellectual Property

All content, features, and functionalities of the Platform (including but not limited to design, text, graphics, and software) are owned by Mehr Logistics Holding and are protected by intellectual property laws. You are prohibited from copying, distributing, or creating derivative works based on the Platform without prior written consent.

8. Governing Rules and Regulations

All shipments, transactions, and contracts displayed or managed within this Platform are subject to:

• International transportation laws.

• FIATA rules (International Federation of Freight Forwarders Associations).

• The regulations of the Iranian International Transportation Companies Association.

• The Shipping Association of Iran.

• The Constitution of the Islamic Republic of Iran.

For customers booking with Mehr Logistics Dubai company, all transactions and contracts are governed by the laws of the United Arab Emirates, in addition to international regulations, the FIATA model rules, and other applicable international transportation conventions.

9. Disclaimer of Warranties

The Platform is provided “as is” and “as available.” While we strive to ensure accurate and timely information, we do not guarantee the completeness, accuracy, or reliability of any information or features.

10. Limitation of Liability

Mehr Logistics Holding will not be held liable for:

• Any damages resulting from your use of the Platform, including interruptions, errors, or loss of data.

• Unauthorized access to your account due to your failure to protect your login credentials.

11. Modification of Terms

We reserve the right to update or modify these Terms at any time. Any changes will be communicated through the Platform or via email. Continued use of the Platform after such modifications constitutes your acceptance of the new Terms.

12. Account Suspension or Termination

We reserve the right to suspend or terminate access to the Platform if you:

• Violate these Terms.

• Engage in fraudulent or illegal activities.

• Misuse the Platform in any way.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Constitution of the Islamic Republic of Iran. Any disputes arising from these Terms shall be resolved in the courts of the Islamic Republic of Iran.

For customers booking with Mehr Logistics Dubai company, the governing law shall be the laws of the United Arab Emirates, alongside applicable international transportation regulations.

14. Contact Information

For any questions, concerns, or issues regarding these Terms or the Platform, please contact us at:

• Email: info@mehrlogistics.com

• Phone: +982191006050

Introduction

At Mehr Logistics Holding, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dashboard (hereinafter referred to as “the Platform”). By accessing the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the Platform:

a. Personal Information

 •  Name, email address, phone number, and job title.

 •  Company name and registration details.

b. Account Information

 •  Login credentials (username and password).

c. Shipment and Business Data

 •  Shipment details, quotations, and contracts uploaded or generated on the Platform.

 •  Analytical data on shipment trends and business interactions.

d. Technical Information

 •  IP addresses, browser type, operating system, and device information.

 •  Usage data such as access times and pages visited.

2. How We Use Your Information

The information collected through the Platform is used for the following purposes:

 •  To provide, maintain, and improve the services offered on the Platform.

 •  To process shipment requests, quotations, and contracts.

 •  To enable communication between users and our sales or operations team.

 •  To generate and provide analytical insights on your business activities with us.

 •  To ensure platform security and monitor compliance with our Terms and Conditions.

 •  To comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:

a. Internal Use

 •  With authorized employees and subsidiaries of Mehr Logistics Holding for operational purposes.

b. Third-Party Service Providers

 •  With trusted third-party vendors who assist in operating the Platform or providing associated services (e.g., cloud hosting).

c. Legal and Regulatory Compliance

 •  If required by law, regulation, or legal process, including to respond to government or regulatory authorities.

d. Business Transfers

 •  In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement robust technical, administrative, and physical security measures to protect your information against unauthorized access, loss, misuse, or alteration. Despite these measures, no security system is completely secure. Use the Platform responsibly and protect your login credentials.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights under data protection laws, including:

 •  The right to access, correct, or delete your personal information.

 •  The right to restrict or object to the processing of your data.

 •  The right to data portability.

 •  The right to withdraw consent at any time.

To exercise these rights, contact us at info@mehrlogistics.com.

7. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to enhance your experience. These help us analyze Platform usage and improve its functionality. You can manage cookie settings through your browser, but this may impact certain features of the Platform.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Review their privacy policies before sharing any information.

9. International Data Transfers

Your information may be transferred to, stored, or processed in a country different from your own. By using the Platform, you consent to such transfers, subject to compliance with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Platform with the effective date. Continued use of the Platform after updates constitutes your acceptance of the revised policy.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

 •  Email: info@mehrlogistics.com

 •  Phone: +982191006050